Privacy Policy

At MyXtate, we take your privacy and personal data seriously. This section outlines how we collect, store, and use your personal data and ensures compliance with the Personal Data Protection Act 2010 (PDPA) in Malaysia and the General Data Protection Regulation (GDPR) for any users in the EU.

1. Data Collection

We may collect the following personal data from you when you use our services:

• Personal Identification Information: Name, email address, phone number.
• Payment Information: Billing address, credit/debit card details (through secure payment processors).
• Property Preferences: Data related to your property searches (such as location, budget, etc.) to help provide tailored reports.
• Usage Data: Information about your use of our website and platform, such as IP address, browser type, and session data.

2. Purpose of Data Collection

We collect your personal data for the following purposes:

• To provide the requested services (e.g., smart reports, property recommendations, etc.).
• To process payments and manage subscriptions.
• To communicate with you about your account, orders, and any updates to our services.
• To improve the functionality of our platform by analyzing user behavior.
• To comply with legal obligations, where applicable.

3. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once it is no longer needed, we will securely delete or anonymize it.

4. Data Protection Rights (GDPR-style)

If you are a resident of the European Union (EU), you have the following rights regarding your personal data under the GDPR:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete data.
• Right to Erasure: You can request that we delete your personal data under certain conditions.
• Right to Restriction of Processing: You can request that we restrict processing of your data.
• Right to Data Portability: You can request that your data be provided in a structured, machine-readable format for transfer to another service.
• Right to Object: You can object to the processing of your personal data in certain situations, such as direct marketing.

5. Sharing of Personal Data

We will not share your personal data with any third parties unless:

• It is required by law or to fulfill contractual obligations (e.g., payment processors, third-party services).
• You have provided explicit consent for us to do so.
• We need to share it with trusted business partners or service providers who help us operate our platform (e.g., hosting, analytics, marketing services), but these partners are bound by confidentiality agreements.

6. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using encryption and secure storage methods to protect sensitive information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and to gather usage data. You can manage your cookie preferences through your browser settings.

8. Third-Party Websites

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. Please refer to their respective privacy policies for more information.

9. Changes to Data Protection Policy

We reserve the right to update this data protection policy from time to time. Any changes will be communicated through our platform or via email, and the updated version will be available on this page.

10. Contact Us

If you have any questions or concerns regarding your personal data or this Data Protection policy, please contact us at:general@myxtate.com